Cancellation and Return Policy

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Thank you for shopping with us at joint_arts. We value your satisfaction and strive to provide the best service possible. Please read our cancellation and return policy carefully to understand your rights and obligations.

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Cancellation Policy

1. Initiation Period:

   • Cancellations must be initiated within 24 hours of placing the order. This window allows us to evaluate and process your order efficiently. Any request made after this period will not be eligible for a refund.

2. Refund Eligibility:

   • If a cancellation request is made within 24 hours of placing the order, we will process a complete refund of the order confirmation amount, which is 50% of the overall price. This ensures that you can change your mind within a reasonable timeframe without financial penalty.

3. Non-Refundable Conditions:

   • If a cancellation request is made after 24 hours from the time of order placement, the amount paid will not be refundable. This policy is in place because, after 24 hours, the order is typically in a progressive stage of processing.

   • Additionally, if the balance amount is not paid before the shipment, the order will be cancelled automatically. In such cases, any amount already paid will not be refundable, as we incur costs related to order preparation and holding the product for you.

 

 

Return Policy

1. Initiation Period:

   • Returns must be initiated within 48 hrs of the delivery date. This period allows you to inspect the product and ensure it meets your expectations. Any return request made after this period will not be considered.

2. Return Conditions:

   • Returns are only accepted if the product is damaged. We take great care in packaging our products, but in rare cases, damage during shipping can occur. Only in such instances will a return be processed.

3. Mandatory Documentation:

   • An unboxing or unpackaging video is mandatory to process the return. This video must clearly show the condition of the package and the product upon opening. The video serves as evidence to verify the damage and ensure that the product was not damaged after delivery.

 

 

How to Initiate a Cancellation or Return

1. Contact Us:

   • Email our customer service team at jointarts.ab@gmail.com with the complete details of the booking, the reason for cancellation or return, and the required documentation (if applicable). Please provide as much detail as possible to facilitate a swift resolution.

2. Return Process:

   • For returns, ensure you provide the unboxing video and detailed photographs of the damage. Our team will review the provided evidence and guide you through the next steps. If the return is approved, we will provide instructions for shipping the product back to us.

3. Shipping and Inspection:

   • It’s a due responsibility for the customer to accept the shipment charges for the returned products. Once we receive the returned product, it will be inspected to confirm the damage as reported. If the product is deemed to be in the condition described, we will process a refund or replacement as per your preference.

 

 

Additional Information

• Refunds, if applicable, will be processed within 7-10 business days from the date of approval. The time frame for the refund to appear in your account may vary depending on your bank or payment provider.

• We reserve the right to deny any return or cancellation that does not meet the above criteria. In such cases, we will provide a detailed explanation of our decision.

• For any questions or further assistance, please contact our customer service team at [customer service email or phone number]. We are here to help and ensure your shopping experience with us is pleasant.

 

 

Thank you for understanding and for your continued support.

Sincerely,
joint_arts

Customer Service Team